SOPRA STERIA is hiring freshers candidates for the role of SERVICE DESK JUNIOR ENGINEER. The details of the job, requirements & other information is given below:
SOPRA STERIA: SERVICE DESK JUNIOR ENGINEER
Eligibility:
- Any Stream Graduate
- Willing to work from the office
- Open to 24*7 environment
Mandatory Skills:
- Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
- Excellent communication skills (written & verbal)
- Knowledge of ITIL framework and practices.
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Categorize and record reported queries and provide solutions.
- Monitor issues from start till resolution.
- Escalate, if needed, unresolved problems to a higher level of support
- Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
- Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.
Apply through the link here: CLICK HERE