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COGNIZANT IS HIRNG : PROGRAMMER ANALYST

COGNIZANT  are hiring Experienced candidates for PROGRAMMER ANALYST. The details of the job, requirements and other information given below:

COGNIZANT IS HIRNG : PROGRAMMER ANALYST

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Interview Questions and Sample Answers – Cognizant SAP Commerce Analyst Role

1. Tell me about yourself.
My name is [Your Name]. I have around 3 years of experience in SAP Commerce (Hybris) with a focus on both B2C and B2B functionalities. I have hands-on experience in working with SAP Commerce Backoffice, WCMS, PCM, and Customer Service modules. I have been involved in various phases of projects including requirement analysis, system configuration, integration, and end-user support. I am certified as an SAP Commerce Cloud Business User, and I enjoy solving system issues, optimizing processes, and working with cross-functional teams to deliver smooth e-commerce experiences.

2. What is your experience with SAP Commerce Backoffice Functionalities?
I have worked extensively with SAP Commerce Backoffice to configure user roles, manage workflows, customize widgets, and support business operations like customer service, product management, and order processing. I was part of a project where I helped streamline the ticket handling system using the Customer Service module in Backoffice. I also ensured proper access control and dashboard customization for different departments.

3. Can you explain how you have worked with WCMS (Web Content Management System) in SAP Commerce?
In my previous role, I managed content creation and page setup using the WCMS module. I used smart edit features to create user-friendly, dynamic web pages for both desktop and mobile platforms. I was responsible for maintaining banner components, CMS pages, and email templates. I also trained the content team on how to make updates without developer support by using the WCMS tools effectively.

4. What was your role in managing Product Content Management (PCM) in SAP Commerce?
I was actively involved in the PCM module for setting up product hierarchies, attributes, categories, and variants. I ensured accurate product data uploads using ImpEx scripts and validated data integrity regularly. I also automated product update processes using cron jobs. My goal was always to ensure high-quality product information across B2C and B2B catalogs.

5. Have you worked in both B2B and B2C SAP Commerce environments?
Yes, I have worked in both. In the B2C environment, I focused on customer experience, personalization, and checkout flows. In the B2B projects, I handled features like multi-user company accounts, approval workflows, quote management, and tiered pricing. Each environment has its own business logic, and I made sure to align the configurations according to client needs.

6. How do you handle integration challenges between SAP Commerce and other systems?
Integration is a key part of SAP Commerce. I have worked on integrating SAP Commerce with SAP ERP, CRM, and third-party payment and shipping gateways. I use APIs, web services, and data hubs for smooth communication. If any issues occur, I check the logs, test the API calls using tools like Postman, and coordinate with backend teams to resolve them quickly.

7. How do you ensure data quality and system performance in your projects?
I perform regular audits of product and customer data to check for errors, duplicates, or missing fields. I also monitor system performance using built-in SAP Commerce tools and custom dashboards. I work with the DevOps team to tune cache settings, monitor cron job timings, and minimize system downtime. If a performance issue is reported, I analyze the impact area and take action accordingly.

8. Have you provided training or support to users in your previous roles?
Yes, I have trained end-users including marketing teams, product managers, and customer service agents on using Backoffice and WCMS features. I created user manuals, walkthrough videos, and conducted live demo sessions. I also provided daily operational support to answer queries, resolve issues, and assist with system updates.

9. Are you updated with the latest SAP Commerce trends and releases?
Yes, I actively follow SAP community blogs, attend webinars, and read SAP documentation. I stay updated about the latest features in Commerce Cloud, such as SmartEdit enhancements, Spartacus storefront improvements, and cloud-native tools. I believe continuous learning is important to offer the best solutions to the business.

10. Why do you want to join Cognizant in this role?
Cognizant is a global leader in technology and digital transformation, and it offers opportunities to work on large-scale, impactful projects. I am excited to work in a collaborative, high-performing team and contribute to real-time e-commerce solutions using SAP Commerce. The hybrid work model and focus on innovation make it an ideal place for me to continue growing professionally.

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