Cognizant Fresher Hiring 2025 & 2026 – Digital Workplace Practice (Service Desk) Role

Cognizant has announced an exciting fresher hiring opportunity for 2025 and 2026 graduates for the Digital Workplace Practice (Service Desk) Role across PAN India locations. Candidates from any 3-year full-time undergraduate degree can apply for this full-time opportunity.

Job Role Details:

• Company: Cognizant
• Role: Digital Workplace Practice – Service Desk
• Job Type: Full Time
• Location: PAN India
• Batch Eligible: 2025 & 2026 Graduates
• Application Deadline: 24 May 2026

About the Role

This is a Service Desk Support role where selected candidates will provide technical assistance to clients and end-users. The role involves troubleshooting IT issues, resolving tickets, and ensuring smooth functioning of computer systems and IT services.

Candidates will work closely with internal IT teams to provide quick and effective technical support while maintaining excellent customer service standards.

Key Responsibilities

• Act as the first point of contact for IT-related issues.
• Log, track, and resolve service desk tickets within SLA timelines.
• Troubleshoot hardware and software-related problems.
• Escalate complex technical issues to internal IT teams.
• Maintain knowledge base articles for faster issue resolution.
• Provide excellent customer support in a professional manner.

Skills Required

• Strong verbal and written communication skills.
• Basic technical troubleshooting knowledge.
• Client-focused and problem-solving mindset.
• Willingness to work in rotational shifts.
• Flexibility to work from any Cognizant office location.

Eligibility Criteria

Candidates must meet the following requirements:

• 2025 & 2026 graduates from any 3-year full-time UG degree:
  • BCom
  • BCA
  • BSc
  • BA
  • BBA
  • B.Voc
  • BMS and others
• Minimum 50% throughout academics (X, XII, Diploma, UG).
• No standing arrears/backlogs at the time of application and joining.
• Students pursuing full-time postgraduate courses are not eligible.
• Open only to Indian Nationals/OCIs residing in India.

Benefits Offered by Cognizant

• No service bond
• Sponsored higher education from BITS Pilani (for eligible STEM candidates)
• Night shift allowance
• Cab facility for pick-up and drop
• Rewards and recognition programs
• Opportunity to work in a leading global IT company

Mandatory Documents

For Registration

• Updated Resume (Maximum 2 Pages)
• Passport Size Photograph with light background

For Interview

• Academic Documents
• College ID Card
• UG Mark Sheets

For Onboarding

• PAN Card
• Aadhaar Card
• Voter ID / Passport

Important Note

Candidates must ensure that all details in PAN Card and academic documents match correctly to avoid issues during background verification and onboarding.